Return & Refund Policy
Royal Spice & Herb Co., Ltd.
Website: www.royalspicesherbs.com
Location: Nonthaburi, Thailand
Customer Support: +66 93 450 3900 (LINE or WhatsApp messages)
Last Updated: 15 November 2026
1. Our Commitment
At Royal Spice & Herb Co., Ltd., we are committed to providing quality spices, herbs, herbal powders, seeds, and other products. We carefully prepare and pack orders to ensure customer satisfaction.
If you receive a damaged, defective, or incorrect product, please contact us so we can review and resolve the issue.
2. Return Eligibility
Customers may request a return or replacement under the following circumstances:

• The product arrives damaged or defective.

• The wrong product was delivered.

• The product is materially different from the description or the item ordered.

• The package arrives with missing items.

Customers must report these issues within 7 calendar days of receiving the order.
Please provide your order number, photographs of the product and packaging, and a description of the issue.
3. Non-Returnable Products
For hygiene and food safety reasons, we generally cannot accept returns of opened or used spices, herbs, powders, capsules, seeds, or other food products due to a change of mind.
However, this restriction does not affect customers' rights regarding defective, damaged, incorrect, or non-conforming products under applicable Thai law.
4. How to Request a Return
To request a return, refund, or replacement:

1. Contact our customer support via LINE or WhatsApp at +66 93 450 3900.

2. Provide your order number and purchase details.

3. Explain the problem and attach photographs where available.

4. Wait for our instructions before returning the product.

Please do not send products back without contacting us first.
5. Refunds and Replacements
Once we receive and review your request, we will notify you of the outcome.
For eligible claims, we will offer an appropriate remedy, which may include a replacement, refund, or another resolution consistent with applicable consumer protection law.
Approved refunds will normally be processed within 7–14 business days after approval, subject to the original payment provider or bank's processing time.
Refunds will generally be made through the original payment method where possible.
6. Return Shipping Costs
If the return is due to our error, an incorrect product, or a damaged or defective item, Royal Spice & Herb Co., Ltd. will cover reasonable return shipping costs where a return is required.
Customers should contact us for return instructions before shipping any products.
7. Order Cancellations
Customers may request cancellation before their order has been dispatched.
If an order has already been shipped, cancellation may not be possible. Customers may still request assistance with returns or refunds in accordance with this policy and applicable law.
Approved refunds for prepaid cancelled orders will normally be processed within 7–14 business days.
8. Wholesale and Bulk Orders
Wholesale and bulk order returns will be reviewed according to the product condition, order specifications, and agreed purchase terms.
Damaged, defective, or incorrect wholesale products should be reported within 7 calendar days of delivery.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
9. Contact Information
Royal Spice & Herb Co., Ltd.
Nonthaburi, Thailand
Website: www.royalspicesherbs.com
LINE / WhatsApp: +66 93 450 3900
Customer support is available through written messages.
We aim to respond to customer inquiries as promptly as possible.
10. Consumer Rights
This policy is intended to provide a fair and transparent process for handling returns, refunds, and cancellations.
Nothing in this policy excludes or restricts any mandatory consumer rights or remedies available under applicable Thai law.